Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Bride Life Magazine, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 14-day free return policy.

1. 14-Day Return Period

You have 14 days from the date you receive your order to request a return.

You do not need to provide a reason for returning an eligible item.

To start a return, please contact us at:

dbdtc6390312@hotmail.com

Please include:

Your order number
Your name
The item(s) you wish to return
The reason for your return, if you would like to provide one

2. Free Returns

Bride Life Magazine provides free returns for eligible items within the 14-day return period.

We will provide return instructions after your return request has been reviewed.

Please do not send an item back before contacting us, as this may delay the processing of your return.

3. Return Conditions

To be eligible for a return, items should:

Be returned within 14 days of delivery
Be unworn and unused
Be in original condition
Have original tags attached where applicable
Not have been washed
Not have makeup, perfume, deodorant or other marks
Not have any strong odours
Include original packaging where reasonably possible

Customers may inspect and try on clothing in a reasonable manner, similar to trying clothing in a physical store.

4. Items That Cannot Be Returned

Returns may not be accepted for items that have been:

Worn
Washed
Damaged after delivery
Altered
Stained
Marked with makeup or self-tanning products
Damaged through improper care
Returned outside the applicable return period

Where an item is faulty or not as described, please contact us as soon as possible so we can assist you.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us at dbdtc6390312@hotmail.com.

Please provide photographs of the item and packaging where possible.

We will review the issue and, where appropriate, offer a replacement, repair, refund or other appropriate remedy.

6. Refund Processing

Once your return has been received and inspected, we will process your refund.

Approved refunds will normally be issued to the original payment method.

The time it takes for the funds to appear in your account may depend on your card issuer, bank or payment provider.

7. Original Shipping Charges

Because our standard shipping is free, there is normally no standard delivery charge to reimburse.

Where applicable consumer law requires reimbursement of delivery charges, we will comply with those requirements.

8. Sale Items

Sale items are eligible for return under the same 14-day return policy unless the product listing clearly states otherwise or the item falls within a legally permitted exception.

9. Exchanges

If you need a different size or style, please contact us at dbdtc6390312@hotmail.com.

Depending on stock availability, we may recommend returning the original item and placing a new order.

10. Statutory Rights

Nothing in this policy limits your statutory consumer rights.

Where an item is faulty, not as described or otherwise fails to meet applicable legal requirements, you may have additional rights under applicable consumer protection law. UK guidance confirms that online customers can have cancellation and refund rights in addition to rights concerning faulty or misdescribed goods.